Editorial Policy & Verification Process

Last reviewed: 12 May 2026

Who we are

Callveo is an independent, editorially curated directory of verified Indian customer-care contact information. We are not affiliated with any of the 1,300+ brands listed on the site. Every helpline number, IVR shortcut, grievance officer, and address is researched, called, and confirmed by our editorial team before publishing.

How we verify a number

1. Primary-source pull. Editor opens the brand's official help / contact page (e.g. airtel.in/contact-us) and copies the published helpline number.
2. Live test call. Editor dials the number from an Indian phone to confirm it routes to the correct brand and reaches an IVR or agent (not a dead line or scam redirect).
3. IVR mapping. If a working IVR is present, editor records every menu option and identifies the shortest key sequence to reach a human ("Talk to Human shortcut").
4. Cross-reference. The number is matched against the brand's TRAI / RBI / IRDAI public filing or annual report when available.
5. Date-stamped publication. Every published listing carries the verification date, visible in each page footer.

Audit cycle

Every published listing is re-verified on a rolling 30-day cycle. The "Last verified" timestamp on each page reflects the date of the most recent re-verification, not the original publish date.

Correction policy

If you spot a wrong number, outdated IVR shortcut, or scam redirect, the "Report wrong number" link on every product page sends the report straight to the editorial team. We commit to:

• Acknowledge the report within 24 hours.
• Re-verify the number against the brand's primary source.
• Update or remove the listing within 72 hours of confirming the issue.
• Notify the reporter once the listing is updated (if email provided).

Source attribution

Every product page surfaces a "Source" link in the page footer pointing to the brand's own official contact page where the number was originally published. We do not invent numbers, scrape third-party aggregators, or republish numbers from forums.

Conflict-of-interest policy

Callveo accepts no payment, sponsorship, or affiliate fee from any brand listed on the site. Listings cannot be bought, promoted, or removed via paid placement. Editorial decisions are independent of the brand's commercial relationship (if any) with Callveo.

Contact the editorial team

Editorial questions, correction requests, or accuracy concerns: hello@callveo.com

Callveo is an independent directory; we are not affiliated with any brand or government regulator. Last reviewed by Callveo Editorial Team on 12 May 2026.