What is IRCTC's customer care number?

All verified IRCTC customer care numbers are listed on this page | grouped by product (prepaid | postpaid | broadband | etc.) with the IVR shortcut needed to reach a real agent.

Is the IRCTC helpline toll-free?

Most IRCTC helplines are toll-free (1800-series). Short codes may be free from a IRCTC SIM only; each listing tags this clearly.

How do I skip the IRCTC IVR menu?

Every IRCTC listing on Callveo shows the exact IVR shortcut (e.g. Press 1 → 2 → 9) and the best time to call when hold times are shortest.

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1. Pick your company

Browse by category or search for any Indian company, telecom, banking, e-commerce, food delivery and more.

2. Use IVR shortcut to skip the menu

Every listing shows the exact key sequence (like 1→5→9) to skip the IVR menu and reach a human agent directly.

3. Call at the best time to avoid hold queues

We show the time windows when agents pick up fastest (usually 9-11 AM weekdays). Avoid peak hours like lunch and evening.

Frequently Asked Questions

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Are the numbers on Callveo free to call?

Most support lines marked "Toll-free" (like 1800-xxx) are free. Short codes like 121, 198, 199 may have a small charge depending on your operator. Every listing shows the exact type.

Do the IVR shortcuts really work?

Yes, all IVR shortcuts are verified by our team and updated regularly. If a shortcut stops working, use the "Number Not Working? Report Now" button on any listing and we'll update it within 24 hours.

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No. Callveo is an independent directory. We are not affiliated with Airtel, Jio, Vi, or any other company listed. All numbers are public helplines published by the companies themselves.

Why do some products have different numbers?

Large companies often have separate helplines for different products. For example, Airtel Prepaid (121) and Airtel DTH (12150) use different numbers. Each product card on Callveo shows the correct number for that specific service.

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Yes, use the "Share Your Experience" form on any listing to report incorrect numbers or suggest updates. We manually verify every submission before publishing.

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Callveo is India's #1 customer care directory, helping millions of users skip frustrating IVR menus and reach a real human agent in seconds. We maintain verified support numbers, IVR shortcuts, and best-call-time data across India's biggest brands and sectors. Our mission is simple, save your time when you need help.

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IRCTC Customer Care Numbers

Verified customer-care directory for IRCTC covering 15 services. Every helpline includes the IVR shortcut to reach a real agent fastest.

IRCTC Services

IRCTC Customer Care Numbers, All Verified Helplines

Find verified customer-care numbers, IVR shortcuts and grievance escalation paths for IRCTC across all 15 railways services. Every helpline on this page is editorially verified by Callveo with the exact IVR sequence to skip the menu and reach a real agent fastest.

About IRCTC

IRCTC is an Indian brand operating 15 customer-facing service lines in the railways sector, including Cancellation, E-Ticket, Food Order (eCatering), IRCTC Tourism, I-Ticket. The company maintains dedicated customer-care helplines for each service line, with verified IVR shortcuts and grievance-escalation paths for unresolved issues. IRCTC customers reach support via toll-free numbers, registered email, and in-app chat across business hours and 24×7 channels depending on the service.

Legal name: Indian Railway Catering and Tourism Corporation Limited. Founded: 27 S. CEO: Sanjay Kumar Jain. Employees: 1,500+. Wikipedia

IRCTC Services & Helplines on Callveo

IRCTC Cancellation, general support, refunds, and complaint escalation
IRCTC E-Ticket, ticket booking, cancellation, and refund support
IRCTC Food Order (eCatering), order tracking, delivery delays, and refund/return requests
IRCTC IRCTC Tourism, product-specific support, account queries, and complaint registration
IRCTC I-Ticket, ticket booking, cancellation, and refund support
IRCTC Platform Ticket, ticket booking, cancellation, and refund support
IRCTC PNR Status, product enquiries, plan changes, and account management help
IRCTC Rail Connect App, mobile-app login, transaction issues, and feature support
IRCTC Refund, return pickup, refund tracking, and replacement requests
IRCTC Retiring Room, general support, refunds, and complaint escalation
IRCTC Season Ticket, ticket booking, cancellation, and refund support
IRCTC Seat Availability, product enquiries, plan changes, and account management help
IRCTC Tatkal Booking, ticket booking, cancellation, and refund support
IRCTC Train Schedule, general support, refunds, and complaint escalation
IRCTC Train Ticket Booking, ticket booking, cancellation, and refund support

How to Contact IRCTC Customer Care

Pick the right helpline from the list above, different IRCTC services use different numbers, and calling the right one cuts your hold time by half.
Keep your details ready, account number, registered mobile, last transaction reference or order ID. Saves 1-2 minutes of agent verification.
Use the IVR shortcut shown on each Callveo listing, pressing the right key sequence skips 2-3 minutes of menu navigation.
Call at the right time, 7-10 AM and 9-11 PM have the shortest queues. Avoid 12 PM-4 PM (peak) and Monday mornings (catch-up).
Note the complaint reference number at the end of every call, you'll need it for any escalation.

Other Ways to Reach IRCTC

Email: care@irctc.co.in
Twitter: @IRCTCofficial
Rail Madad: railmadad.indianrailways.gov.in
App: IRCTC Rail Connect

If Your IRCTC Complaint Is Not Resolved

Level 1, Rail Madad:
Level 2, IRCTC Grievance:
Level 3, IRCTC MD Office:
Level 4, Consumer Forum / PG Portal:

Frequently Asked Questions about IRCTC

What is IRCTC customer care number?

139 is the unified toll-free Rail Madad helpline (24/7). For e-ticketing call 14646.

How do I get a refund from IRCTC?

Login → My Transactions → Cancel/TDR. Auto-refund in 2-3 days for failed bookings; 60-90 days for TDR claims.

How do I file a TDR?

Login → Transactions → File TDR within 60 days of journey date → select reason.

IRCTC Grievance Officer contact?

care@irctc.co.in or IRCTC Corporate Office, Barakhamba Road, New Delhi 110001.

How to escalate train-related complaints?

Use Rail Madad: https://railmadad.indianrailways.gov.in or call 139.

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Found a wrong or outdated IRCTC number? Report it here, our editorial team rechecks within 24 hours. IRCTC listings are re-verified every 30 days as part of Callveo's rolling audit cycle. Free public directory, no signup, no app required.