PayNearby BC Agent Billing Dispute — Reverse Wrong Charges

Wrong charge from PayNearby BC Agent? This page covers the right way to dispute it: which line to call (022-68709200), what evidence to gather first, and how to file a bank chargeback if PayNearby doesn't reverse the charge within their stated SLA.

PayNearby BC Agent Billing Dispute Helpline: 022-68709200

How to dispute a billing or wrong charge for PayNearby BC Agent (Step by Step)

  1. Step 1. Before calling, gather: the charge date, amount, transaction reference (UPI UTR / card statement entry), and screenshot of the original purchase / subscription confirmation.
  2. Step 2. Call PayNearby customer care at 022-68709200. State: "I'm disputing a charge of ₹X on [date]." Get a dispute reference number.
  3. Step 3. Ask the agent for the brand's billing dispute SLA in writing (typically 7-15 working days). If the agent says "we can't reverse it", ask to be transferred to the supervisor.
  4. Step 4. If unresolved at end of SLA, escalate to the grievance officer (contact on this page) with the dispute reference number and original evidence.
  5. Step 5. If still unresolved after 30 days, file a bank chargeback for card transactions (within 90-120 days of the charge depending on card network) OR raise a formal complaint with the sector regulator.

Escalation Matrix for Billing Dispute Issues

If the first-level customer-care call doesn't resolve your dispute a billing or wrong charge, India's standard escalation path is: grievance officer → nodal officer → National Consumer Helpline (1915) → consumer court. Most regulators require 30 days of brand non-response before they accept a case, so keep every reference number and timestamp.

Frequently Asked Questions about PayNearby BC Agent Billing Dispute

How long does PayNearby take to reverse a wrong BC Agent charge?

Typically 7-15 working days for legitimate disputes. The clock starts when PayNearby accepts the dispute (gives you a reference number), not when you call. UPI reversals are faster (2-3 days) than card reversals (7-14 days).

What if PayNearby refuses my billing dispute?

Two paths: (1) escalate internally to the grievance officer with all reference numbers, then (2) for card payments, file a chargeback with your bank directly. Banks side with customers in most "service not delivered" or "unauthorized charge" disputes if you have evidence.

Should I dispute via the bank or directly with PayNearby first?

Almost always start with PayNearby — banks require you to have tried the merchant first. The exception is unauthorized / fraud transactions, where you call your bank immediately to block the card and file the chargeback in parallel.

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